Refund policy
At Andrew's Flags, we take great pride in creating high-quality handcrafted flags and wooden products. Every item is carefully designed, built, finished, inspected, and packaged with attention to detail. Unlike mass-produced products, our items require significant time, materials, craftsmanship, and labor to create.
Because our products are handmade and, in many cases, produced specifically for each customer, all sales are final. By placing an order with Andrew's Flags, you acknowledge and agree to the terms outlined in this policy.
No Refunds or Returns
We do not accept returns, exchanges, or offer refunds for any of the following reasons:
- Change of mind
- No longer wanting the item
- Ordering by mistake
- Personal preference
- Delays caused by shipping carriers
- Minor variations in wood grain, texture, color, or finish
- Natural characteristics of wood and handcrafted materials
- Failure to read product descriptions before purchase
Due to the handmade nature of our products, each item is unique and may vary slightly from product photos. These variations are not considered defects and are part of the character and authenticity of handcrafted wooden products.
Damaged or Defective Items
Customer satisfaction is important to us. If your order arrives damaged, broken, or defective, please contact us within 7 days of receiving your package.
To submit a damage claim, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged product
- Clear photos of the shipping box and packaging materials
Failure to provide sufficient documentation may delay or prevent the processing of your claim.
Replacement Eligibility
If we determine that the item was damaged during shipping or arrived with a manufacturing defect, we may, at our sole discretion:
- Send a replacement item, or
- Provide another appropriate resolution
Andrew's Flags reserves the right to evaluate all claims before approving a replacement.
Claims Submitted After 7 Days
Claims for damaged, defective, or missing items submitted more than 7 days after delivery may not be eligible for replacement or compensation.
Order Cancellations
Because production may begin shortly after an order is placed, we reserve the right to refuse cancellation requests once work has started on an order.
If an order has not yet entered production, cancellation requests may be considered on a case-by-case basis.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
Andrew's Flags is not responsible for delays, losses, or additional shipping costs resulting from incorrect addresses provided by the customer.
Limitation of Liability
Our liability is limited to the purchase price of the product ordered. Under no circumstances shall Andrew's Flags be liable for indirect, incidental, special, or consequential damages arising from the use of our products.
Contact Us
If you have any questions regarding this Refund, Return & Replacement Policy, please contact us before placing your order.
By purchasing from Andrew's Flags, you confirm that you have read, understood, and agreed to this policy.